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Fu@%ing Phone Trees August 27, 2007

Posted by reddlissa in Rants/ Raves, Uncategorized.

God I hate phone trees and calling in to a Customer Service Center (if that’s not a misnomer I don’t know what is!!) 😡

I recently changed my phone, Internet, and cable service due to the upcoming move.  When I orginally called AT&T, I was super impressed by the “representative” that took my order.  She answered all my questions, explained how all the features worked, and took the extra time to customize my package until it was perfect.  I was so pleased with her service that I referred her to AverageJoe so that he could get his new service set up.  HUGE MISTAKE!!!!  She totally screwed up my order and actually forgot to place Joe’s.  When the Dish Network tech came out to the house Saturday, he didn’t have the proper equipment for the package I ordered.  [It wasn’t his fault and I managed to keep my temper reigned in.]  My only course of action was to make a phone call today and try to get the situation resolved.

I called AT&T at 3:45 — it is currently 5:15 and the problem is still not fixed.  The order for the proper equipment has been placed but apparently there is a huge glitch with the confirmation process, whatever the hell that is.  Three different representatives have listened to my problem and then offered to transfer me to the “confirmation department” so my order can be finalized.  Three different times I have been disconnected.  Three different times I have had to work my way through the phone tree, either “pressing 1” to be shuffled endlessly from one place to another or “speaking clearly” to end up being placed on hold for an average of 12.6 minutes.  Is it any wonder people go mad in today’s world?!  

I’m calling one more time.  If it doesn’t work this go ’round, I will not be held responsible for what I tell representative number 5….




1. Willowtree - August 27, 2007

I couldn’t figure out what you were talking about when you were saying ‘phone tree’, we call it IVR and it’s a pain in the butt. Did you know that every company has a by-pass code that takes you directly to a person? If you are prepared to spend some time googling you’ll be able to find it.

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